Delivery Time = Processing Time + Shipping Time
Our total delivery time is about 12-20 business days.
Our processing time is within 2-5 business days, we will arrange the shippment up to 5 days of receiving your payment. Most of our products are in-stock items. Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. However, a few items which is out of stock may need more time, for this situation, our customer service team will contact customer to make sure them informed.
It takes about 10-15 business days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
An email with a tracking number will be sent to you within as long as your order has been shipped. To avoid it into spam email, missing the info, had better subscribe our mail. Also, please leave a correct email to make sure you can get the tracking number.
Force Majeure Delays
Here at Wdolls, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
UPS, DHL, TNT, Fedex, etc
1. We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address or under any other circumstances beyond our reasonable control.
2. The processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.
3. In orders with more than one item, the processing time will be based on the item with the longest processing time.
3. Once the order of customized item is placed, it can be cancelled within 24 hours free of charge. If product has shipped, there is NO CANCELLATION, NO ALTERATION, NO RETURN to the order.
If you have any questions, please contact us at email@example.com .