How long will it take to get my order?
Orders are processed as soon as possible and we aim to dispatch your order within 2-5 business days (this may take longer during sale periods and busy times). Courier Post normally take between 10-15 business days depending on where you are. Check out our shipping options here.
How do I know which size is right when I shop online?
Note that sizing depends largely on garment fit and whether an item is designed for oversized or fitted wear. If you need help selecting the correct size, contact our friendly team via email and we’ll be happy to assist you.
How do I return an item?
Please see our Returns Policy or contact the store directly and we will be able to help.
I've been sent the wrong item what do I do?
Please contact the store and we will rectify the situation ASAP!
My item is faulty what do I do?
Let us know as soon as you can and we will refund or replace it for you.
What payment methods do you accept?
Wdolls makes it easy to buy online with a range of safe and secure payment methods, including paypal and credit card. Wdolls’ online store is features a safe and secure payment gateway, and our systems will never store your credit card details.
Can I return an item if I don’t like it or change my mind?
If for some reason you're not 100% happy with your purchase, contact the Wdolls team within 15 days (of receiving your order) to arrange the return of your purchase and a full refund.
Please note: all returns must be in original and unworn condition, and the return of your items to either of our stores is at your own expense.
Delivery time and Shipping zone?
The total delivery time would be 12-20 business days, and we shipped to United State, Unitd Kingdom, Australia, Canada, Germany, France